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Common Questions About Moving

Mover packing dishes

Moving is a life changing event. It’s said that the average person moves every four to seven years.

We expect you to have questions about your move – and why not? Moving isn’t something you do every day! Below are some common questions our customers have in regards to their move.

Is Stevens Worldwide Van Lines a licensed moving company?

Yes. Companies that operate commercial vehicles transporting passengers or hauling cargo in interstate commerce must be registered with the FMCSA and must have a USDOT Number. Stevens operates under US DOT 72029 MC74681 and under individual state authorities.

Is an estimate required?

Yes. A written, signed estimate (or waiver) is required for all moves.

What is a tariff?

A tariff is a public document required by the US DOT for all moving and storage companies. It outlines the moving company’s rates and charges and details the services provided, the conditions under which the services are provided, and the prices charged. Each moving company determines its rates and charges and publishes its own tariff.

Am I protected against loss or damage caused by the move?

Yes. You may choose from Stevens “Full Value” protection plan or the “Basic” plan. The method you select determines Stevens’ maximum liability to you. A full explanation of these options is available by clicking here or is available from your Stevens' representative.

How do I pay for my move?

Stevens accepts a variety of payment options. We accept:

  • Major credit cards
  • Money order
  • Cashier's check
  • Cash
Do my appliances need special attention?

Yes. Most appliances require special servicing to assure safe transportation. Any moving parts, such as motors or washer drums should be securely fastened for shipment.

Can I pack my china, glass, and crystal?

Yes. You may choose to pack any or all of your belongings, however, most people prefer to have their fragile items packed by Stevens’ professionals. If you decide to pack items yourself, remember the basic principles of good packing. Please be sure to see Stevens’ Packing Tips and How To Pack for best practices when packing.

*Please be aware: If you pack items and damage occurs, but the box is in good condition, Stevens may not be liable for any repairs or coverage.

What items should I plan to take?

When moving with Stevens, we suggest that you plan on transporting all valuables, such as money, jewelry, coin collections and important papers. In addition, you should plan to take with you any medications or prescription drugs. For a complete list of items, please visit our Moving Checklist.

Are there items Stevens does not transport?

Yes. For the safety of your belongings, our crews and equipment, there are items that Stevens does not ship. This includes combustibles and explosives, living materials and perishables. For more information please visit our Moving Checklist and complete list of Non-Transportable Items.

This is a small list of the most common questions asked about moving; you may have additional questions or concerns regarding your upcoming move, if so, please feel free to contact your local Stevens Representative, or contact us by email.


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