Stevens takes great pride in providing you with a positive moving experience. There is nothing more important than getting your personal belongings to their destination safely, yet, there are instances when damage occurs. We understand the frustrations that damage can lead to and will make every attempt to make the claim-filing process as efficient as possible. Below we have outlined some important details of how to file a claim with Stevens. If at any time you have questions or concerns, please feel free to contact us by phone at (800) 765-3836 extension 708. To begin filing a claim, please email us at: email@example.com. Members of the military moving under the DP3 program are required to follow the military’s online filing process; please click here for additional information.
Reporting Loss Or Damage - At The Time of Delivery
Accepting your belongings on delivery day is essential in the claims process and protecting your items in the case of loss or damage. Stevens requires any loss or damage be noted at the time of delivery on the inventory form which you will sign before your driver leaves your residence.
As goods are unloaded, your driver will ask you to verify receipt and condition of your belongings. Please take this time to verify both as items are unloaded, noting any loss or damage as you see it.
Timing to File a Claim:
On interstate shipments, when filing a claim for loss or damage, you are required to submit your completed claim form within 9 months of your delivery date. Stevens strongly recommends that you file your claim as soon as possible to avoid processing time delays. Shorter time limits for filing a claim may apply in intrastate or local moves. Please consult with our claims department for further information.
Filing a Claim:
To initiate the process of filing a claim for loss or damage to your shipment, please contact us by email at: firstname.lastname@example.org. To talk to a Stevens Representative directly, call (800) 765-3836, and ask for the Claims Department extension 708.
You should have the following information available when you call:
- Your mailing address, including zip code
- The 7-digit registration number found in the upper right-hand corner of your Bill of Lading
Within 24 hours of receiving the call, an email with claim filing instructions will be sent to you.
Please do not discard or repair any damaged items until a Stevens Representative has been given the opportunity to view the damage.
Arbitration with Claims:
An arbitration program is available to all Stevens’ customers in conjunction with the American Moving & Storage Association (AMSA). The program is a less costly alternative to the court system in settling disputes involving loss or damage claims.
Under arbitration procedures, two parties unable to resolve their differences submit their dispute to an impartial third party for a final determination. The proceeding is governed by rules and procedures agreed upon in advance by both parties.
The program is administered by the National Arbitration Forum, an independent non-governmental organization not affiliated with either the AMSA or Stevens Worldwide Van Lines.
You may request arbitration in writing to the AMSA at 1611 Duke Street, Alexandria, VA, 22314 or you may contact Stevens Worldwide Van Lines directly.