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What You Can Expect When Moving

It always helps to be informed. When moving with Stevens, you can count on us to communicate with you every step of the way, which is why we put together a go-to guide for moving that includes important information so you know what to expect throughout your move.

What to expect...

What to Expect From Stevens During Your Move

You can leave all your worries behind when moving with Stevens. With more than 110 years of experience and a wide-ranging network of agent partners, you can have peace of mind knowing you made the smart move when choosing Stevens. We’ll provide you with the tools and expertise you need, when you need them, including:

  • A Free Quote and Customized Move Plan.
  • A Relocation Consultant will act as your personal point of contact.
    • Your Relocation Consultant will be with you every step of the way, letting you know what happens next, what needs to be done and what you need to do.
  • Additional Services you may consider:
  • Communication after the move.
  • Assistance with the claims process should the need arise.

What to Expect to Do Yourself

Knowing what you’re responsible for in the move process allows you to better prepare for your move and schedule your time to ensure there are no last-minute projects that fall through the cracks. As your mover of choice, Stevens Worldwide Van Lines recommends the following items be handled by the customer:

  • You should plan on transporting all valuables. This includes items such as money, jewelry, coin collections and important documents.
  • You will be required to transport any flammable, explosive, or corrosive items. This includes aerosol cans, fire extinguishers, paint and paint cleaners, ammonia and bleach. Please see our list of Non-Transportable Items for a detailed list.
  • Transporting wine can be difficult due to temperature fluctuations. Stevens is not responsible for any damage that is done beyond bottle breakage. You also may want to give away or discard open bottles, Stevens does not transport open liquids of any kind.
  • Any gasoline-powered engine must be emptied of all gas and oil.
    • Gas cans should be washed out to avoid fumes.
    • If cars or motorcycles are being transported, the gas tank should be at ¼ full or less. The oil level should remain at its normal level.
  • When transporting garden hoses, please drain all water out of the hose and connect the ends tightly, this will prevent the spilling of any liquid remaining inside.
  • Items affixed to the wall or ceiling must be taken down in order for the movers to pack and ship them. This includes ceiling fans, light fixtures, drapery rods, and décor.
  • Articles located in an attic or overhead storage must be brought to floor level for packing and/or loading. Liability issues prevent Stevens’ team from being able to access these areas. Please have all items at floor level prior to packing or loading your household goods.
  • Trash cans and barbecue grills must be free from debris and washed out prior to loading day.
  • You will need to empty and defrost any refrigerator and/or freezers being shipped. Due to conditions beyond our control, we cannot transport any frozen or perishable foods.

Reminders about your move:

  • Beds will be disassembled and loaded last. You can stay in your home until the day of loading.
  • If you have a home phone, please wait until the latest opportunity to unplug and pack this item.
  • Change of address forms should be sent to the post office and to all subscribed periodicals prior to your moving.
  • Insurance policies should be transferred; do not leave valuable or important papers to be packed with your household goods.
  • Notify utility companies to discontinue service. Utilities should not be turned off until after your belongings have been loaded.
  • Arrange to have your children’s records forwarded to their new school. Also obtain copies of family health and dental records.
  • State and City departments should be notified regarding the transfer of any motor vehicles.

If you have any questions about your responsibilities or have concerns about items being shipped, please contact your Relocation Consultant.

What to Expect on Pack Day

Packing services are available to all Stevens Worldwide Van Lines customers. Based on your moving needs, our team can assist with packing your household goods. In customizing your move package with your Relocation Consultant you have three packing options:

  • Full Pack – Stevens would be responsible for packing all your household goods
  • Partial Pack – Stevens would be responsible for packing select household goods
  • Customer Pack – You would be responsible for packing all your household goods

Based on the services you select, the following reminders are helpful when moving:

  • If Stevens is helping with your packing, you or a designated adult will need to be available to the movers the entire day of packing.
  • The length of time it takes to pack may vary depending on the amount of packing that is required for your move.
  • For the comfort of children and pets, it is often helpful to have them stay with friends or relatives while our crews are working within your home.
  • Have your refrigerator emptied and defrosted prior to loading day. Pack day is the perfect day to accomplish this!
  • Stevens requires your signature on a High Value Inventory form for those items you declare of high value, such as silver, works of art, furs, etc. We require that you make yourself available to view the packing of these particular items. When packed, the boxes declared as high value will be secured with a safety seal.
  • Do not expect items such as money, jewelry, coin collections, etc., to be packed, as Stevens Van Lines cannot accept responsibility for these items.
  • We cannot pack any perishable food items, flammables, aerosols, or corrosive liquids. Please refer to the Non-Transportable Items section for a complete list. Please make other arrangements for the transportation of these items.
  • Items such as medications, important documents and any items needed en route should be segregated to a designated area so the crew does not pack them in error.
  • Check drawers, cabinets, and closets in every room for items that may have been missed during the packing.

If you have any questions regarding the packing of your household goods, please contact your Relocation Consultant.

Inventory: Your Part in The Process

Before your shipment is loaded, our driver will catalog all of your household items on an inventory list. The driver also will make notes concerning the physical disposition of each item (noting pre-existing condition) and will attach a corresponding numbered sticker to each.

You are responsible for checking the inventory list to confirm that each household item is accounted for and that the condition of each piece is accurately indicated. Any disagreements with the driver’s notations should be noted on the same inventory sheet.

After loading, you will be asked to sign the inventory sheet and will be given a copy. Make sure information appearing on the inventory form is accurate at the time you sign it.

Before the driver leaves, go through the house, garage, cellar, back yard and storage room to be sure that no household items have been left. Check drawers, cabinets and closets in each room for items that may have been missed in packing.

What to Expect on Load Day

Loading day is another busy day in the moving process. Our crews will be transferring your household goods to our truck for transport – making for a lot of traffic in and out of the house! For our customers, knowing what to anticipate on load day is helpful in understanding their role in this delicate process.

  • Please make yourself, or a designated adult, available the entire day of loading for questions about special, delicate, or fragile items during loading.
  • Load time may vary based on the amount of items being loaded. Please make travel arrangements for your departure for the day after loading.
  • Plan on leaving all utilities on until the day following the loading of your household goods. As communication is key during any relocation, having a working phone is invaluable.
  • Check the inventory to see that you agree with the notations made by the driver as to the present condition of your furniture. Any discrepancies you have should be noted on the same inventory sheet and signed by you.
  • Items of extraordinary value that are being shipped by the movers, such as antiques, works of art, etc., should be noted separately and signed off from on the High-Value inventory, along with their value.
  • Walk through the house, garage, and yard to make sure nothing has been missed once the loading has been completed.
  • On the day of loading, make sure the driver and your Relocation Consultant are aware of how to reach you en route and at destination.
  • If you have any questions regarding the loading of your household goods, please contact your Relocation Consultant.

What to Expect on Delivery Day

You know the end of your move is near when your goods arrive at your new home! Be prepared - delivery day is another fast-paced day in the moving process that requires your attention.

  • To ensure that everything that was loaded at origin is delivered at destination, you must check off and sign the inventory. Ask that the driver and helper call off the inventory numbers that are on each box and piece of furniture then mark them off on the inventory as called.
  • Delivery day is much easier if you have some help. We recommend that there be two adults present at delivery, if at all possible. One will work with the movers to check off the inventory, and the other can guide our movers to put each item into its perfect place inside your new home!
  • Check the condition of each piece as closely as possible upon delivery to your home. There is a column on the inventory for you to note any exceptions or missing items.
  • In the event you should have any missing or damaged items, call your Relocation Consultant as soon as possible and they will initiate the claim process and begin a trace on the missing items. Upon receipt of the claim form, complete it as soon as possible and return in the self-addressed stamped envelope. If you have any questions about completing the forms, do not hesitate to call your Relocation Consultant.
  • Boxes that contain items of high value, such as silver, works of art, etc., should be unpacked immediately and checked for concealed damage.
  • The driver is responsible for setting up the beds and reassembling any items that were disassembled at origin. This would not include hanging pictures or other permanent wall fixtures.
  • If you wish to have unpacking performed, please advise your Relocation Consultant prior to delivery so arrangements can be made.
  • If Stevens does the unpacking, we are responsible for removing the empty boxes and paper. If you choose to do your own unpacking, debris removal may be available. Contact your Relocation Consultant to inquire about this service.
  • If you have any questions regarding the delivery of your household goods, please contact your Relocation Consultant.

Unloading: Your Part in the Process

As the driver unloads your shipment, carefully inspect each item for damage and check it off of the driver’s original inventory. If any item is damaged or missing, you must identify the missing items and/or note the damage on the driver’s inventory. Even though you may have pointed out damaged or missing items to the driver, you are responsible for making sure that they are noted on the inventory form. Items damaged in transit or missing items must be noted at the time of delivery. Otherwise, your claim may not be honored.

In the case of concealed damages, Stevens Worldwide Van Lines must be promptly notified after discovery and given reasonable opportunity to inspect the shipment and packing. Stevens Worldwide Van Lines will promptly and thoroughly investigate the claim and will establish a claim file. We consider a reasonable opportunity to be within 60 days from date of delivery. You will be asked, after unloading, to again sign the inventory form. Before you do so, please accompany the driver on an inspection of your shipment and your residence. Unless you have noted damaged or missing articles, your signature means that you have received your articles in the same condition as when you tendered them to Stevens for transportation.

What to Expect After You Move

Once the move is complete, and you’ve had a little time to get settled in we’ll be in touch. Like every service provider, we want to know how we did!

We’ll be sending you a quick email after your move is complete – it’s just our way of following up to make sure you agree that Stevens is The Way To Move!

Non-transportable Items

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Non-transportable Items

For the safety of your belongings and those around us, hazardous items will not be accepted as part of your shipment. This includes, and is not limited to combustibles, corrosives, explosives, and flammables.

Examples of those items we cannot transport:

  • Combustible Liquids, Corrosive Liquids
    • Rubbing Alcohol
    • Acids
    • Antifreeze Compounds
    • Rust Preventative
    • Disinfectants
    • Bleach
    • Any Type of Combustible Cleaning Material
    • Automobile Batteries (Not Part of Auto)
    • Household Batteries
    • Darkroom & Pool Chemicals
  • Explosives, Flammables
    • Paint Thinners
    • Liquid Polishes
    • Black Powder Primers, Adhesives (Glues, Cements)
    • Dynamite, Plastic, or Similar Explosives
    • Aerosol Cans
    • Fireworks
    • Ammonia & Cleaning Fluids
    • Ammunition (any kind)
    • Weed Killer (pesticides in general)
    • Gasoline/Diesel Fuel/Motor Oil
  • Gases, Compressed
    • Hand Signal Flares
    • Gases Used in Welding
    • Kerosene
    • Scuba Diving Tanks (Unpurged)
    • Lighter Fluids/Charcoal/Sterno
    • Propane Tanks (any kind)
    • Matches
    • Fire Extinguisher
    • Oil-based Paint Removers
    • Stain, Lacquer, Varnish
  • House Plants

Any other hazardous materials as defined by the U.S. Department of Transportation (49 CFR 100-185).

It is recommended that all food items, whether they are fresh, frozen, dried or canned, be considered as perishables and excluded from shipping.


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