The Way to Move ... With Relocation Coordinators
Stevens International relocation coordinators can help with the many questions and concerns that come with an international move.
Each international moving customer is assigned to an individual moving/relocation coordinator. The coordinator is the primary source of contact from the beginning to the end of the move.
Stevens International relocation coordinators:
- Are experienced in international forwarding and the relocation industry
- Have multi-lingual capabilities
- Are familiar with customs regulations and other important information and can assist with the handling and processing of documents
- Provide single-service control
- Provide pre-move and ongoing counseling
- Can assist with destination country and customs information
- Have continuous communication and service monitoring
- Follow clearly defined preparation and handling procedures
- Utilize comprehensive, expedited and fair claims settlement practices
In addition to the relocation coordinators, there are many other individuals involved with an international move.
A brief description of the Stevens International process:
- The customer contacts Stevens International
- A Stevens International moving coordinator:
- Determines the customer’s needs
- Explains all services available, such as packing, moving, forwarding, shipping, storage and insurance
- Outlines the Stevens International duties and the customer’s responsibilities for before, during and after a relocation
- Provides an accurate estimate
- Plans all logistics of the move
- Negotiates the best rates
- Supervises the carriers and agents utilized and monitors each phase of the relocation
- Makes sure all documentation is completed and submitted accurately and on time.
- Remains responsible for servicing the shipment according to the instructions of the shipping consultant or the overseas agent.
- Dispatches the appropriate material, labor and equipment to
- Expert international movers
- Wrap and pack goods that are to be shipped